Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings set forth below:

• "mak389", "we", "us", "our" refers to the mak389 online gaming platform, its operators, and affiliated entities.
• "Player", "you", "your", "user" refers to any individual who registers for an account and uses mak389 services.
• "Account" means the personal gaming account created by a player on the mak389 platform.
• "Services" refers to all gaming, betting, and entertainment services provided by mak389, including but not limited to casino games, sports betting, togel lottery draws, sabung ayam live streaming, and related features.
• "Website" refers to https://mak389.cam and all associated domains, subdomains, and mobile applications.
• "Deposit" means any transfer of funds from a player to their mak389 account balance.
• "Withdrawal" means any transfer of funds from a player's mak389 account balance to their designated bank account or e-wallet.
• "Bonus" refers to any promotional credit, free bet, free spin, or other incentive offered by mak389 to players.
• "Wagering Requirement" means the number of times a bonus amount must be bet before associated winnings can be withdrawn.

2. Acceptance of Terms

By accessing the mak389 website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming guidelines.

If you do not agree with any provision of these Terms & Conditions, you must not create an account or use mak389 services. Continued use of our platform following any amendment to these terms constitutes acceptance of those changes.

These Terms & Conditions constitute a binding legal agreement between you and mak389. You are responsible for regularly reviewing these terms to stay informed of any updates or modifications.

3. Eligibility Requirements

To be eligible to register and use mak389 services, you must meet all of the following requirements:

• Age: You must be at least 21 years old. We reserve the right to request identification documents to verify your age at any time. Accounts found to belong to individuals under 21 will be immediately suspended and all funds forfeited.
• Residency: You must be a resident of Indonesia with a valid Indonesian identification document (KTP, passport, or other government-issued ID).
• Legal Capacity: You must have the legal capacity to enter into binding contracts under Indonesian law.
• Account Limitation: You may hold only one account with mak389. Multiple accounts held by the same person are strictly prohibited and may result in account closure and forfeiture of funds.
• Not Self-Excluded: You must not have previously self-excluded from mak389 or any affiliated gaming platform.
• Compliance with Local Laws: You are responsible for ensuring that your use of mak389 services complies with all applicable laws and regulations in your jurisdiction.

mak389 reserves the right to request additional documentation to verify your identity, age, address, and payment method ownership at any time. Failure to provide requested documents within 14 days may result in account suspension and withdrawal restrictions.

4. Account Registration

To access mak389 services, you must complete the registration process and create an account. During registration, you agree to provide accurate, current, and complete information, including:

• Full legal name as it appears on your identification document
• Date of birth (you must be 21 or older)
• Valid email address
• Active mobile phone number
• Residential address in Indonesia
• Preferred username and secure password

Account Verification (KYC)

mak389 implements Know Your Customer (KYC) procedures to prevent fraud, money laundering, and underage gambling. You may be required to submit the following documents for account verification:

• Proof of Identity: Government-issued photo ID (KTP, passport, or driver's license)
• Proof of Address: Recent utility bill, bank statement, or government correspondence showing your name and residential address (dated within the last 3 months)
• Proof of Payment Method: Bank account statement or screenshot showing your name and account number for withdrawal verification

Documents must be clear, legible, and show all four corners. We may request additional documentation if the submitted materials are unclear or insufficient. Large withdrawal requests (typically above Rp 10,000,000) will trigger enhanced verification procedures.

Account Accuracy

You are responsible for maintaining accurate account information. If your personal details change (address, phone number, email), you must update your account settings promptly. Providing false or misleading information is grounds for immediate account termination and forfeiture of all funds.

5. Account Security & Responsibilities

You are solely responsible for maintaining the confidentiality and security of your mak389 account credentials, including your username and password. You must:

• Choose a strong, unique password that is not used on other websites
• Never share your password with anyone, including mak389 staff (we will never ask for your password)
• Log out of your account after each session, especially when using shared or public computers
• Enable two-factor authentication (2FA) if available for enhanced security
• Notify mak389 support immediately if you suspect unauthorized access to your account

You are responsible for all activities that occur under your account, whether authorized by you or not. mak389 is not liable for any loss or damage arising from unauthorized account access due to your failure to maintain adequate security.

If you believe your account has been compromised, contact our support team immediately via live chat or email. We will investigate and take appropriate action, which may include temporarily suspending your account to prevent further unauthorized activity.

6. Deposits & Withdrawals

Deposits

mak389 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR).

• Minimum Deposit: Rp 20,000
• Maximum Deposit: Varies by payment method; check your account dashboard for current limits
• Processing Time: Instant for all supported payment methods
• Fees: mak389 does not charge deposit fees, though your bank or e-wallet provider may impose their own transaction fees

Deposits must be made from a bank account or e-wallet registered in your own name. Third-party deposits (from another person's account) are strictly prohibited and will be refunded minus any transaction fees.

Withdrawals

Players may withdraw their available account balance at any time, subject to the following conditions:

• Minimum Withdrawal: Rp 50,000
• Maximum Withdrawal: Rp 50,000,000 per transaction; higher amounts may be paid in multiple installments
• Processing Time: 3-5 minutes during business hours (09:00-21:00 WIB); up to 24 hours during weekends and holidays
• Fees: mak389 does not charge withdrawal fees
• Verification: First withdrawal requires completed KYC verification; large withdrawals may trigger additional verification

Withdrawals must be made to a bank account or e-wallet registered in your own name. We do not process withdrawals to third-party accounts. If you have active bonus funds, you must meet all wagering requirements before withdrawing associated winnings.

mak389 reserves the right to request additional documentation or verification before processing any withdrawal. We may also conduct security reviews on large or unusual withdrawal patterns to prevent fraud and money laundering.

7. Bonuses & Promotions

mak389 offers various bonuses and promotions to enhance player entertainment. All bonuses are subject to specific terms and conditions, which are clearly stated when you claim the bonus. General bonus rules include:

Wagering Requirements

Most bonuses carry wagering requirements, meaning you must bet the bonus amount a specified number of times before you can withdraw any associated winnings. For example, a Rp 100,000 bonus with 30x wagering requires Rp 3,000,000 in total bets before withdrawal.

• Welcome Bonus: Typically 30x wagering on bonus amount
• Reload Bonus: Typically 25x wagering on bonus amount
• Free Spins: Typically 35x wagering on winnings from free spins
• Cashback: May have no wagering or reduced wagering requirements

Game Contribution to Wagering

Different game types contribute different percentages toward meeting wagering requirements:

• Slots: 100% contribution
• Live Casino: 10% contribution
• Sports Betting: 50% contribution (odds 1.75 or higher)
• Table Games: 15% contribution

Bonus Restrictions

• Maximum Bet: While a bonus is active, you may not place bets exceeding Rp 100,000 per spin/round
• Validity Period: Bonuses and their associated wagering requirements must be completed within the specified timeframe (typically 7-30 days)
• One Bonus at a Time: You may not have multiple active bonuses simultaneously
• Eligibility: Some bonuses are restricted to new players, specific games, or VIP tiers

Failure to comply with bonus terms may result in forfeiture of the bonus and any associated winnings. mak389 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

8. Betting Rules & Game Conduct

Sports Betting

All sports bets are settled based on official results published by the relevant sporting authority. In the event of a match postponement, abandonment, or cancellation, specific settlement rules apply as detailed in our sports betting rules section.

• Pre-match bets are void if the match is not completed within 48 hours of the scheduled start time
• Live (in-play) bets are settled based on the score at the time of bet placement unless the match is abandoned
• Obvious pricing errors or technical glitches may result in bet voidance
• Maximum payout per bet slip: Rp 100,000,000

Casino Games

All casino games (slots, live casino, table games) use certified Random Number Generators (RNG) or live dealer equipment to ensure fair and random outcomes. Game results are final and cannot be disputed unless a technical malfunction occurs.

In the rare event of a game malfunction, the affected game round will be voided and stakes returned to player accounts. mak389 is not responsible for losses due to player internet connection issues or device malfunctions.

Togel & Lottery Games

Togel (Toto Gelap) results are determined by official draw outcomes from Singapore Pools, Hong Kong Jockey Club, Sydney Lottery, and other authorized lottery operators. Results are published immediately after official draw times and are final.

Sabung Ayam

Sabung ayam (cockfighting) betting is based on live matches streamed from licensed international arenas (S128, SV388, WPC). Match results are determined by arena officials and are final. In the event of a technical draw or no-contest ruling, bets are typically voided and stakes returned.

9. Prohibited Activities

The following activities are strictly prohibited on mak389:

• Multiple Accounts: Creating or operating more than one account per person
• Bonus Abuse: Using multiple accounts, coordinated betting, or other schemes to exploit promotional offers
• Fraudulent Activity: Using stolen payment methods, providing false identification, or engaging in any form of fraud
• Collusion: Cooperating with other players to gain unfair advantage, particularly in live casino games or sports betting
• Arbitrage Betting: Exploiting odds differences or technical delays to place risk-free bets
• Bot Usage: Using automated software, bots, or scripts to place bets or play games
• Money Laundering: Using mak389 services to launder money or engage in other financial crimes
• Hacking or Security Breaches: Attempting to access other players' accounts, exploit platform vulnerabilities, or disrupt services
• Abusive Behavior: Harassment, threats, or abusive language toward other players or mak389 staff

If we suspect any prohibited activity, we reserve the right to suspend your account pending investigation. If the investigation confirms prohibited activity, your account will be permanently closed, all funds forfeited, and you will be banned from registering future accounts. We may also report criminal activity to appropriate authorities.

10. Responsible Gaming

mak389 is committed to promoting responsible gaming and preventing gambling addiction. We provide multiple tools and resources to help you maintain control over your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings
• Loss Limits: Set maximum loss thresholds per day, week, or month
• Session Time Limits: Set maximum playing time per session with automatic logout
• Reality Check Reminders: Receive periodic notifications showing time spent playing and net win/loss
• Self-Exclusion: Temporarily or permanently exclude yourself from mak389 (1 month, 3 months, 6 months, or permanent)
• Account Closure: Close your account permanently if you feel gambling is becoming a problem

If you or someone you know is struggling with gambling addiction, please contact our support team immediately. We can help you activate protective measures, provide information about professional counseling resources, and connect you with gambling addiction support services in Indonesia.

For more information, please visit our dedicated Responsible Gaming page.

11. Intellectual Property

All content on the mak389 website, including but not limited to text, graphics, logos, images, software, and game materials, is the property of mak389 or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or exploit any content from the mak389 website without our express written permission. The mak389 brand name, logo, and all related marks are trademarks of mak389 and may not be used without permission.

Game content (slots, live casino, table games) is licensed from third-party providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) and remains the intellectual property of those respective providers.

12. Limitation of Liability

To the maximum extent permitted by law, mak389 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Loss of funds due to player error, misunderstanding of rules, or poor betting decisions
• Losses resulting from internet connection failures, device malfunctions, or power outages
• Unauthorized access to your account resulting from your failure to maintain adequate security
• Service interruptions, platform downtime, or technical issues beyond our reasonable control
• Changes to game availability, bonus terms, or platform features

mak389 provides gaming services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding service quality, fitness for a particular purpose, or uninterrupted access.

In no event shall mak389's total liability to you exceed the amount deposited into your account during the 30 days preceding the claim.

13. Dispute Resolution

If you have a complaint or dispute regarding mak389 services, please follow this escalation process:

1. Contact Customer Support: Reach out to our support team via live chat, WhatsApp, or email with a clear description of your issue. Most issues are resolved within 24 hours at this stage.
2. Formal Written Complaint: If the initial support response does not resolve your issue, submit a formal written complaint to [email protected] including your account details, a detailed description of the problem, supporting evidence (screenshots, transaction IDs), and your desired resolution.
3. Management Review: Formal complaints are escalated to management for review. You will receive a written response within 7 business days.
4. Final Decision: Management decisions are final and binding. If you remain unsatisfied, you may seek independent mediation or arbitration under Indonesian law.

You agree to attempt to resolve all disputes through this internal process before pursuing external legal action. mak389 reserves the right to make final decisions on all matters relating to game outcomes, bet settlement, bonus eligibility, and account status.

14. Termination & Account Closure

You may close your mak389 account at any time by contacting customer support. Upon closure, any remaining balance will be paid out to your verified bank account or e-wallet after deducting any outstanding fees or chargebacks.

mak389 reserves the right to suspend or terminate your account at any time, with or without notice, if we believe you have:

• Violated any provision of these Terms & Conditions
• Engaged in fraudulent, abusive, or prohibited activity
• Provided false or misleading information during registration or verification
• Failed to comply with responsible gaming measures or self-exclusion requests
• Attempted to reverse legitimate transactions through chargebacks

Upon account termination for violation of terms, mak389 reserves the right to forfeit all funds in your account, including deposits and winnings. You will be permanently banned from creating new accounts on mak389 or affiliated platforms.

15. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which mak389 is licensed to operate. By using mak389 services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for resolution of any disputes.

You acknowledge that online gambling regulations vary by jurisdiction and you are responsible for ensuring that your use of mak389 services complies with all applicable laws in Indonesia and your specific location within Indonesia.

16. Changes to Terms

mak389 reserves the right to modify, amend, or update these Terms & Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify users through email or website notification.

Your continued use of mak389 services following any changes constitutes acceptance of the revised Terms & Conditions. If you do not agree with updated terms, you must stop using our services and close your account.

We recommend reviewing these Terms & Conditions periodically to stay informed of any changes that may affect your rights or obligations.

17. Contact Information

If you have questions about these Terms & Conditions or any aspect of mak389 services, please contact us through the following channels: